Practise the conversations before you have them for real
For BAs, systems analysts, product owners and new platform managers who own an enterprise system, or want to.

The step up
Judgement, influence, vendors and decisions.
Why now
AI took the documentation. This is the part AI can’t take.
What you walk away with
By session 4, you’ll have had one of these conversations for real at work, and debriefed it with me.
Where and when
Open in Australia and overseas. Sessions run outside business hours, Melbourne time, with groups set by time zone.
4 conversations, 1 program
Saying no to a change request
An executive wants a change the platform shouldn’t take.
Push back without rejecting the outcome, and protect what only the platform owner looks after: upgrades, standard features and the data model.
The vendor escalation
The vendor missed a date or broke something, and you need it fixed.
Contracts, escalation paths, premium support, and the relationship after the fight.
The handover
The project team is about to leave and you’re inheriting the platform.
Agree what you’ll accept before go-live, get knowledge transfer that sticks, and tell the steering committee when it isn’t ready.
The platform roadmap fight
Business requests, tech debt, vendor releases and now AI features all want the same space.
Make the trade-offs, defend them, and fund them.
One-to-one now, or a small group by waitlist.
Same program, same 4 conversations. Pick the format that suits you. Sessions run outside business hours, Melbourne time.
One-to-one
Open now. All of the coaching time goes on your own real situations.
- 4 sessions of 60 minutes, every 1 to 2 weeks.
- A short pre-read before each session, so live time goes on coaching.
- Report back on how it went at the next session.
- Practise with AI between sessions, and I’ll review the transcript.
- A check-in 2 to 4 weeks after the last session, included.
Small group
By waitlist. Up to 8 people, so you hear how others handle the same conversations.
- 4 online sessions of 90 minutes, up to 8 people.
- Each group is set by time zone, so the times suit you.
- Hot-seat time on situations the group sends in.
- Runs once 8 people register. No date is set until then.
- Practise with AI between sessions, and I’ll review the transcript.
- A check-in 2 to 4 weeks after the last session, included.
A real case, your move, then coaching
Join the group waitlist
No date is set until 8 people register. Groups are set by time zone, so tell me yours. When the list fills, I’ll set a date 4 to 6 weeks out and you’ll hear first. Nothing to pay until then.


